Reporting Period: January 1, 2025 – December 31, 2025

Publication Date: February 28, 2026

Platform Name: Joyhub

Operating Entity: SINGAPORE JOYHUB TECH PTE. LTD.

Nature of Services:

Joyhub is an interactive entertainment and social platform designed exclusively for adult users (18+), offering the following core features:

• Smart Device Connectivity: Enables users to connect their own Bluetooth-enabled smart devices (e.g., adult toys) for waveform control and synchronized experiences.
• Private Room Interaction: Users can create or join encrypted rooms for real-time text chatting, activity initiation, and group engagement.
• Interest-Based Community Content: A public community where users can publish original text, images, viewpoints, and multimedia content, and participate in topic discussions.
• Lightweight Gaming Services: Offers compliant casual games (e.g., rhythm and quiz games) featuring point-based rankings and achievement systems.
• AI Companion Characters: Leverages generative AI technology to provide virtual characters capable of conversational and voice-output interactions.
• Incentive System: Rewards user participation through points and coins, redeemable for membership benefits.
• All services are strictly limited to adults aged 18 and above. The platform explicitly prohibits any content involving gambling, violence, child-related material, or information violating EU laws or local regulations in the user’s jurisdiction. Joyhub does not guarantee the accuracy, completeness, or reliability of user-generated content within private rooms, AI-generated outputs, or game data; users assume all associated risks.
• EU Legal Representative: Prighter DSA GmbH
• Address: Schellinggasse 3/10, 1010 Vienna, Austria
• Phone: +43 1 997 41 24
• Email: mailto:support@prighter.com
• Report Language: English (also available in Spanish, German, Portuguese, French, Italian, Polish, and Japanese).
• Accessibility: This report is provided in HTML, tagged PDF, and CSV formats, compliant with WCAG 2.1 AA standards.
• Download Links:
• Main Report (HTML): Download
• Data Package (CSV): Download
• Multilingual Versions: Download

I. Executive Summary and Compliance Statement

This report fulfills the transparency obligations mandated by Article 15 of the Digital Services Act (DSA), disclosing Joyhub’s activities throughout 2025 regarding the handling of illegal content, user complaints, and related operational measures within the European Union.

Key Data Overview:

• Total notices of illegal content received from users and trusted flaggers: 37,091
• Average response time (from receipt of notice to initial action): 2 hours
• Content removed due to violations of Community Guidelines: 78,235 items
• Appeals lodged by users against content removal decisions: 39 cases
• Rate of content reinstatement following appeal: 7.69%
• We reaffirm that Joyhub has formally designated an EU Legal Representative in accordance with Article 12 of the DSA and has established internal compliance procedures to ensure ongoing adherence to both DSA and GDPR requirements. All statistical data presented herein has been anonymized and contains no personally identifiable information.

II. Scope of Services and Overview of EU Users

(A) Service Description

Joyhub is an interactive entertainment platform designed exclusively for adults aged 18 and above. It is dedicated to empowering users to explore interests, build connections, and enjoy entertainment experiences within a safe, private, and compliant environment. The platform offers the following core features:

• Smart Device Connectivity: Enables users to connect their own Bluetooth-enabled smart devices (e.g., adult toys) for waveform control and synchronized play experiences.
• Private Room Interaction: Users can create or join encrypted rooms to engage in real-time text chatting, initiate activities, and participate in group interactions.
• Interest-Based Community Content: A public community where users can publish original text, images, viewpoints, and multimedia content, and actively participate in topic discussions.
• Lightweight Gaming Services: Offers compliant casual games, such as rhythm and quiz games, featuring point-based ranking systems and achievement milestones.
• AI Companion Characters: Leverages generative AI technology to provide virtual characters capable of conversational and voice-output interactions.
• Incentive System: Rewards user participation through points and coins, which can be redeemed for membership benefits.
• All services strictly comply with EU laws and the regulations of the user’s local jurisdiction. The platform explicitly prohibits any content involving minors, violence, gambling, illegal political propaganda, or infringement of others’ rights. Joyhub makes no warranties regarding the accuracy or completeness of messages within private rooms, AI-generated dialogues, game adjudications, or third-party linked content; users assume all associated risks.

(B) EU Coverage

The platform provides services in the following 27 EU Member States:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

(C) User Base Disclosure

In accordance with DSA regulations, only Very Large Online Platforms (VLOPs) are required to disclose specific user numbers. As Joyhub is not currently designated as a VLOP by the EU, we do not disclose Monthly Active User (MAU) figures. However, we confirm that the platform maintains a significant and continuously growing user base within the European Union.

(D) Categories of Risk Content

We prioritize the monitoring and mitigation of the following types of content, which may constitute illegal or high-risk material:

• Hate Speech: Based on race, religion, gender, or other protected characteristics.
• Fraud and Misinformation: Particularly concerning health issues and electoral processes.
• Child Safety: Any content endangering the safety or well-being of minors.
• Copyright Infringement: Unauthorized use of copyrighted materials.
• For further details, please refer to our published Community Guidelines.

III. Illegal Content Handling Mechanisms and Data

(A) Sources and Processing of Illegal Content Notices

(B) Content Moderation Outcomes

(C) Response Timeliness

Average time to first response: 2 hours

Processing completion rate: 97.6% of notices processed within 48 hours

Emergency Protocol: A fast-track mechanism is activated for urgent cases (e.g., terrorist content).

(D) User Complaints and Appeal Mechanism

Users dissatisfied with decisions regarding content removal or account restrictions may file an appeal via the following channel:

• Appeal Channel: Submit appeals to mailto:appeal@joyhub.net, providing a detailed description of the incident, relevant evidence (e.g., screenshots, logs), and contact information.
• Total Appeals Received (Reporting Period): 39 cases
• Appeal Outcomes:Original decision upheld: 36 cases (92.31%)Decision reversed; content/rights restored: 3 cases (7.69%)Average Appeal Processing Time: 3 business days
• All appeals are handled by review specialists independent of the initial moderation team to ensure fairness and impartiality.

(E) Content Moderation Team and Support System

Number of Full-Time Content Moderators: 2

• Languages Covered: English, Spanish, German, Portuguese, French, Italian, Polish, and Japanese.
• Response Mechanism: All notices of illegal content receive human review and processing within a reasonable timeframe, regardless of the user’s location or submission time. High-risk content is prioritized.
• Training Programs:
• DSA compliance requirements and identification of illegal content.
• Cultural sensitivity and contextual judgment.
• Mental health support (quarterly psychological counseling + mandatory rotation breaks).
• Use of Automated Tools:
• 99% of initial notices are categorized with AI assistance (no automatic deletion).
• All removal decisions are ultimately confirmed by human reviewers.

(F) User Rights and Transparency Tools

Reporting Illegal Content: If users encounter content they believe violates Community Guidelines, they can notify us via the built-in reporting option.

Access to Decision Rationale: Following any content removal or restriction action, users will receive a detailed notification explaining the specific policy clauses relied upon for the decision.

(G) Research Cooperation and Data Access

In accordance with Article 40 of the DSA, Joyhub supports eligible researchers in applying for access to a limited scope of anonymized data, strictly under conditions that protect user privacy and platform security.

Current Status: As of this reporting period, no external academic research projects have been approved.

(H) Improvement Plans and Feedback Channels

Key Optimization Focus for 2026:

• Reduce response times for high-risk content.
• Expand moderation capabilities for Eastern European languages (specifically Polish and Romanian).
• Feedback and Contact Information:
• DSA Compliance Email: mailto:support@Joyhub.net
• EU Legal Representative: Prighter DSA GmbHAddress: Schellinggasse 3/10, 1010 Vienna, AustriaPhone: +43 1 997 41 24Email: mailto:support@prighter.com