Warranty
Warranty
Does Joyhub provide a warranty for Joyhub compatible toys?
Yes, we provide a one-year warranty for toys from our partnered brands.
What do I do if my toy is faulty?
Please contact customer service. They can be reached by:
A. Phone: Call the after-sales number listed on the toy's user manual for assistance.
B. Joyhub App: If the toy is connected, you can contact the relevant brand customer service within the app for after-sales support.
C. Email: Email the Joyhub official email address for after-sales assistance. The email addresses are support@mailjoyhub.net and support@joyhub.net.
When applying for after-sales support, please be ready to provide a detailed description of the issue, your order number, and any images or videos showing the problem with the toy.
